Position: Front Desk Agent/Guest Services - Full-time AND Part-time

Hotel: Holiday Inn Express & Suites Bountiful

Reports To: Assistant General Manager

Position Summary

The Front Desk Agent is the first contact our guests have and the KEY to creating a positive experience for them. Your first impression will make all the difference. To ensure all employees create a clean, crisp, professional, personal appearance to each other and our guests we must maintain professionalism in our dress and grooming standards. Business attire is the accepted dress for the position, and a smile is a required accessory for all personnel.

Essential Position Duties

Answer telephones, relay messages and greet visitors

Manage the checking in/checking out process

Create and manage guest reservations

Keep front office and conference rooms uncluttered and clean

Maintain the Market Express shop (snacks): Restock, organize, keep clean

Email faxes as they come to the front desk

Schedule use of the conference rooms as requested

Ability to relate positively and communicate appropriately with staff, guests, and other employees.

Has compassion and special interest in working with the Hospitality Industry.

Ability to work a flexible schedule, including weekends, holidays, and over time, to meet the requirements of the position.

Available for on-call for emergencies.

Ability to work safely and to recognize potentially dangerous situations.

Basic knowledge of Microsoft Office and Google Suite

Qualifications/Educational Requirements

High School diploma or equivalent.

Ability to read, write, speak and understand English. Spanish is a plus!

Meets all mandatory health requirements by State regulations

Qualifications/Educational Requirements (Continued)

• Education or experience sufficient to meet position requirements or as required by State regulations.

Physical Demands:

• The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to sit and talk or hear.
• The employee frequently is required to use hand to finger, handle, or feel and reach with hands and arms. The employee is regularly required to stand and walk. The employee must regularly lift and/or move up to 50 pounds.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Morning shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person